Welcome to PJ’s Discount Tyre Service (PJ’s) Privacy Policy. At PJ’s we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand the importance of maintaining the confidentiality of your data and strive to handle it with the utmost care and responsibility. This Privacy Policy is designed to inform you about your rights and our obligations regarding the collection, use, and protection of your information.

By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your information and what choices you have regarding its use.

If you have any questions or concerns about our Privacy Policy or our data practices, please do not hesitate to contact us.

Thank you for entrusting us with your information.

Privacy Policy

1.1 This Privacy Policy is issued by S&P Finning Pty Ltd, Trading as P J’s Discount Tyre Service,

ABN 41 667 320 907 and its related bodies corporate (the ‘Company’, ‘we’, ‘our’ and ‘us’). The Company is committed to responsible privacy practices and to complying with the Privacy Principles contained in the Australian Privacy Act 1988 (Cth) (‘Privacy Act’). In this Privacy Policy References to “Privacy Principles” are references to the Australian Privacy Principles contained in the Australian Privacy Act.

1.2 Where applicable, the Company will handle personal information relying on the related bodies corporate exemption and any other applicable exemptions in the Australian Privacy Act or other legislation. This clause 1.2 does not apply to the collection, use, and disclosure of personal information from individuals located in New Zealand.

1.3 This Privacy Policy sets out our policies on the management of personal information including how we collect personal information, the purposes for which we use this information, to whom this information is disclosed and the steps we take to safeguard the information to protect your privacy.

1.4 We may change our Privacy Policy from time to time at our discretion. At any time, the latest version of our Privacy Policy is available from our website or you can request a copy by contacting the person nominated at the end of this Privacy Policy.

What is personal information?

2.1 In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act.

Basically, under the Australian Privacy Act, personal information is information or an opinion, whether true or not and whether recorded in material form or not, about an individual who is reasonably identifiable.

What types of personal information does the Company collect?

3.1 The types of personal information the Company collects from you depends on the type of dealings you have with us.

3.2 The Company may collect contact details including your name, address, email address, and phone numbers. Where relevant, the Company may also collect your driver’s licence, bank account details for any payment or reimbursement to you, credit card, information about a vehicle or any other item you purchase or wish to sell (including without limitation its make, model, number plate and vehicle identification number and details of any finance arrangements, registration records and service records), answers you provide to questions we ask, details of any enquiry you make with us or feedback you give us, your role and responsibilities if you represent a corporate client and other information in relation to your dealings with the Company.

3.3 When using the Company’s website, we or our third-party service providers may collect website usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you provide it to us via a website, we do not collect personal information such as your name, mailing address, email address or phone number when you are browsing our websites. This information is used and disclosed by the Company in anonymous, aggregated form only, for purposes including statistical analysis and to assist or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website(s), or where we are otherwise required or authorised to do so.

3.4 Under the Australian Privacy Act, and for the purposes of this Privacy Policy, ‘sensitive information’ is a subset of personal information that is generally afforded a higher level of privacy protection (e.g. details of race, religious beliefs, sexual orientation, health information etc.). The Company does not generally require customers to disclose any sensitive information to us. The Company only collects sensitive information where it is reasonably necessary for our functions or activities and either the individual has consented, or we are required or authorised by or under law to do so.

3.5 If you do provide sensitive information to us for any reason (for example, if you provide us with information about a disability you have or your vaccination status), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Australian Privacy Act and other relevant laws.

How do we collect your personal information?

4.1 The Company collects personal information in a number of ways. The most common ways we collect your personal information are:

in person (for example, when you attend our premises and interact with us as a customer)
directly from you when you provide it to us or our agents or contractors in person, by telephone or in writing
via our websites or when you deal with us online (including through social media);
via our market research agencies
when you enter a competition or promotion
from publicly available sources
through surveillance cameras
from our related companies

Why do we collect, use and disclose your personal information?

5.1 The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. We describe the purposes for which we collect, hold, use, and disclose your personal information in this Privacy Policy. In addition, we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.

5.2 We may use or disclose your personal information:

for the purposes for which we collected it (and related purposes which would be reasonably expected by you)
for other purposes to which you have consented
as otherwise authorised or required by law

5.3 In general we collect, use, and disclose your personal information so that we can do business together and for purposes connected with our business operations.

5.4 Some of the specific purposes for which we collect, use, include the following:

to provide goods or services to you or to receive goods or services from you
to receive payment from you or remit funds to you and (where applicable) financiers
to record and maintain the details of your purchase of a product of the Company for warranty purposes
to provide (or arrange third parties to provide) additional products and services in respect of goods and or services purchased from us
to inform you in the event of an action that must be taken, for example a recall, affecting a vehicle bought from us
to improve our products and services
to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our products and services through surveys
to verify your identity
to promote our products and services, including through direct marketing, events, competitions or promotions
to collect goods from sellers and deliver them to buyers or other parties
to co-ordinate third party carriers to transport goods between parties
to address any issues or complaints that we or you have regarding our working relationship
for general account management, planning and administration
to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner

5.5 We may also use and disclose your personal information for other purposes explained at the time of collection or which are:

required or authorised by or under law (including, without limitation, privacy legislation)
for which you have provided consent

5.6 Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers from the Company. Where we have your express or implied consent, or where we are otherwise permitted by law, we may:

send you information about upcoming products and services, including retail sales, promotions, special offers and events
disclose your personal information to third party providers of finance, insurance, warranty and other related products and services that we think may be of interest to you (where we have entered into an agreement with the third party allowing them to market to you)

5.7 Direct marketing can be delivered by a range of methods including mail, telephone, email, or SMS. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us or using the unsubscribe facility that we include in out electronic messages (such as emails and SMS) to opt out of receiving those messages. To opt out of receiving marketing communications from third party providers, please make direct contact with those providers.

What happens if you don’t provide personal information?

6.1 Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.

6.2 As an example, if we didnot collect personal information about your vehicle purchase, we would be unable to notify you directly of a product recall affecting your vehicle.

To whom do we disclose personal information?

7.1 We may disclose your personal information to third parties in connection with the purposes described in section 5 of this Privacy Policy.

7.2 This may include disclosing your personal information to the following types of third parties:

our contractors (including mailing houses, marketing agencies, insurance providers, website and data hosting providers and other IT suppliers)
if you buy an item through us, we may disclose your personal information to the seller
if you buy a vehicle through us, we may provide your information to a Dealer if required for warranty purposes
buyer and seller information may be disclosed to third parties for purposes associated with the completion of the transaction (such as financial institutions for payment processing, a credit reporting body or the Australian Personal Properties Securities Registers)
other persons who perform services for, or in connection with, us (including to facilitate the delivery of purchases, for repairs, for Plant & Equipment Safety Reports, for electronic direct mailing, for credit card payment authorisation, for data storage, for trend analysis, for function and events, for market research, for marketing and promotions and for the provision of statistical sales information)
state and federal government authorities (for example, for vehicle registration and compulsory third-party insurance purposes, the Office of State Revenue
our accountants, lawyers, auditors, and other professional advisers
any third parties to whom you have directed or permitted us to disclose your personal information (e.g. financiers, insurers, referees)
in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors
third parties that require the information for law enforcement or to prevent a serious threat to public safety
otherwise as permitted or required by law

7.3 Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act, e.g. by (where commercially practical) including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

7.5 Your personal information will not be ‘sold’ by the Company to any other organisation for that organisation’s unrelated independent use. If you have opted in to receive marketing materials from the Company, we may share anonymised data with social media advertising partners, such as Facebook, so that they can create custom audiences and deliver advertisements on our behalf to their members. Members are identifiable when the social media partner matches our anonymised data to its anonymised data of its users.

Does personal information leave Australia?

8.1 Some of the third parties to whom we disclose personal information may be located outside Australia. For example, the Company may disclose personal information to our overseas service providers.

8.2 The countries in which these third parties are located will depend on the circumstances. Except where an exception applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information, or if applicable, the recipient is required to protect your information in a way that provides comparable safeguards to those provided by Privacy Act.

How do we protect personal information?

9.1 The Company will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute or otherwise at law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes, or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law. Please notify us immediately if you become aware of any breach of security. Our contact details are set out at the end of this Privacy Policy.

Is the personal information we hold accurate?

10.1 We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.

10.2 We encourage you to notify us of any relevant change in your personal information.

How does the Company manage your data quality and security?

11.1 The Company maintains reasonable physical, electronic, and procedural safeguards to protect the information we hold about you against loss, misuse, damage or modification and unauthorised access or disclosure.

11.2 The Company holds personal information in a number of ways, including in hard copy documents, electronic databases, email contact lists, and in paper files held in a secure manner. Paper files may also be archived in boxes and stored offsite in secure facilities. We take reasonable steps to:

ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant
protect the personal information that we hold from misuse, interference, and loss and from unauthorised access, modification or disclosure
destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Principles

11.3 The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to the Company’s computer systems (such as login and password protection), controlled access to the Company’s premises, policies on document storage and security, personnel security.

11.4 We process credit card and online payments using online technologies. All transactions processed by the Company meet industry security standards to ensure payment details are protected.

11.5 While we strive to protect the personal information and privacy of users of our websites, we cannot guarantee the security of any information that you disclose online, and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact the Company by telephone or post.

Links, cookies and use of the Company’s website

We use cookies, web beacons and other technologies on some of our website and through email to automatically collect certain types of information. The collection of this information allows us to personalise your online experience (including tailoring our online presence) and enhancing your future online experience. We also use this information for development and analytic purposes. You can manage and control the use of cookies through your browser, including removing cookies by deleting them from your ‘browser history’ when you leave the site. In most instances, you can refuse a cookie and still navigate our website.

13.1 You may seek access to personal information which the Company holds about you by contacting us. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.

13.2 If you become aware that any personal information, we hold about you is incorrect, if you wish to update your information, or if you wish to otherwise request the correction of your personal information which the Company holds about you, please contact the Company.

Queries and complaints about our handling of personal information

14.1 If you have any questions, concerns, or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us.

14.2 The Company will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.

14.3 If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.

The Company’s contact details regarding this Privacy Policy

15.1 Please address all privacy complaints

Attention: Phillipa Gray-Finning

271 Barker St, Castlemaine, VIC 3450

03 5472 2088